Privacy Policy

Effective Date: 3 April 2025

At Under the Neon Glow, we value the privacy of our customers and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [yourwebsite.com] (the “Site”). By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you use our Site. The types of information we collect may include:

Personal Information:
When you make a purchase, sign up for an account, or contact us, we may collect the following personal information:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely by our payment provider, Square)

Non-Personal Information:
We may also collect non-personal information through the use of cookies and similar tracking technologies, including:
- IP address
- Browser type
- Device type
- Pages visited on our Site
- Time and date of visits
- Referring URLs

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order or other transactions
Improve and personalize your shopping experience
Respond to customer service requests or inquiries
Send marketing and promotional emails (if you have opted-in)
Process payments securely via Square
Comply with legal obligations and resolve disputes

3. How We Share Your Information

We may share your personal information in the following situations:

Service Providers:
We may share your information with trusted third-party service providers who assist with our business operations (e.g., payment processors, shipping carriers, email marketing services). These third parties are contractually obligated to handle your information securely and only for the purposes for which it was provided.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Legal Requirements:
We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or prevent fraud.

4. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure payment processing systems (via Square), SSL encryption for data transmission, and internal security protocols.

However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us remember your preferences and track your browsing behavior.

Types of Cookies Used:
- Essential Cookies: These are necessary for the operation of the Site (e.g., to process your shopping cart and transactions).
- Performance Cookies: These help us analyze how visitors use our Site so we can improve functionality and user experience.
- Targeting/Advertising Cookies: These are used to track your browsing behavior and serve relevant ads to you (including through third-party platforms like Google and social media).

You can control the use of cookies through your browser settings. However, disabling cookies may impact the functionality of the Site.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information we have about you.
Deletion: You may request that we delete your personal information, subject to legal and contractual obligations.
Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in any promotional email or by contacting us directly.

If you are a resident of the European Union or California, you may have additional rights under the GDPR or CCPA. Please contact us at undertheneonglow@gmail.com if you wish to exercise any of these rights.

7. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms, payment processors, or other service providers. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Effective Date" at the top of this policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: undertheneonglow@gmail.com