Shipping Policy

Under the Neon Glow: Shipping Policy

Effective Date: 3 April 2025

Thank you for shopping with Under the Neon Glow. We strive to provide fast and reliable shipping to ensure your order reaches you as quickly and safely as possible. By placing an order with us, you agree to the following shipping terms.

1. Order Processing Time

Order Processing: All orders are processed within 1-3 business days, excluding weekends and holidays. Orders placed after 6:00 PM or during weekends and holidays will be processed the next business day.
Order Confirmation: You will receive an order confirmation email once your order has been placed, and a shipping confirmation email once your order has been shipped.

2. Shipping Methods & Fees

We offer a variety of shipping options to meet your needs. Shipping fees will be calculated based on your delivery address, the size/weight of your order, and the shipping method selected during checkout.

Standard Shipping:
Estimated delivery time: 7-10 business days (depending on your location)
Cost: Calculated at checkout
Expedited Shipping:
Estimated delivery time: 5-7 business days
Cost: Calculated at checkout
Express Shipping:
Estimated delivery time: 2-5 business days
Cost: Calculated at checkout

Shipping Fees:
Shipping fees are non-refundable, except in cases where we make an error with the order or shipping process.

3. Delivery Times

Delivery times depend on the shipping method selected and your location. Once your order is shipped, you will receive a tracking number via email to track the status of your package. Please note that delivery times are estimates and may vary due to unforeseen factors like weather conditions, holidays, or carrier delays.

Domestic Orders:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 5-7 business days
- Express Shipping: 2-5 business days

4. Shipping Restrictions

We currently ship to the following locations: United States
We do not ship to P.O. Boxes or APO/FPO addresses.
Please ensure the shipping address is accurate at checkout, as we are not responsible for lost or undelivered packages due to incorrect addresses.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website. Please allow up to 24 hours for tracking information to be updated after receiving your confirmation email.

6. Shipping Delays

While we strive to ensure timely deliveries, there may be occasional delays due to circumstances beyond our control, such as:

Weather conditions
Shipping carrier delays
National holidays or peak shopping periods (e.g., Black Friday, Christmas)
Customs processing for international orders

If your package is delayed, please check the tracking information for updates, or feel free to contact us at [your contact information] for assistance.

7. Missing or Damaged Packages

If your order is missing or arrives damaged, please contact us within 7 days of receiving your package. We will investigate the issue and work with you to resolve the problem, either through a replacement or refund, depending on the situation.

To file a claim, please provide:

Your order number
Photos of the damaged item(s) (if applicable)
A description of the issue

8. Customs, Duties, and Taxes (For International Orders)

For international shipments, your order may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fee.

Please check with your local customs office for more information on potential charges before placing an international order.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at:

Email: undertheneonglow@gmail.com